There are many psychological approaches which might be taken including the idea of multiple intelligences which address areas beyond standard IQ and the study of attitudes and beliefs. Emotional Intelligence is one such personal characteristic and is increasingly referred to as having a potential role in medicine, nursing and other healthcare professions.
It is suggested that EI is important for effective practice, particularly with respect to delivering patient-centered care.
WHAT IS THE EVIDENCE BASE FOR EMOTIONAL INTELLIGENCE?
Outside of healthcare, EI has been widely cited as an attribute which can improve the quality of work and increase productivity and personal and organizational success.
In education, for example, EI has been positively associated with life satisfaction.
FOR JOB PERFORMANCE AND SATISFACTION
TRAINING PROCEDURES TO ENHANCE THE EFFECTIVENESS OF THE WORKFORCE.
- Emotional Intelligence is linked to an enhanced ability to identify emotional expressions:
- Higher ratings of social support and satisfaction.
- More effective mood management
- Better adaption to stress
- Better social interaction
Emotional Intelligence may provide interesting insight into a variety of variables, including job performance and psychosocial outcomes, both of which may impact on patients in the case of healthcare.
Most complaints about doctors are related to poor communication, not clinical competence. Improving communication in healthcare is a current area of interest in policy and practice. The emphasis on insights into one's own and others' emotions that are described in EI, might be offered as an explanation for why some practitioners appear to be better at delivering patient-centered care than others.
ASSESSING AND DISCRIMINATING PATIENTS
Emotional reactions to prescribed treatments or lifestyle advice may help in understanding why some treatments are more or less acceptable to some patients.
The ability to manage and read emotions would seem to be an important skill for any health professional and might potentially enhance patient-centered care, improve the quality of the care and perhaps even concordance.
"Technology for your Psychology" is usefully applied in enhancing the quality of patient-centered care both directly and indirectly.
Emotional Intelligence is a set of abilities (verbal and non-verbal) that enables a person to generate, recognize, express, understand and evaluate their own and others emotions in order to guide thinking and action and successfully cope with environmental demands and pressures.
THE HUFFINGTON POST- ARIANNA HUFFINGTON
"Health and well-being in modern healthcare has not worked because it's treating the body just as "the body". We see now that our physical body, mind, emotions and spirit have an impact on our health and well-being and that scientific data is beginning to change the way we look at healthcare. Preventable chronic diseases, often related to stress and burnout, has been described as a disease of civilization."
SO WHAT IS STRESS?
Stress is your inability to manage your own body, your mind, your emotions and your life energies.
If you don't know how to manage your mind, body and emotions you will be stressed.
There are a whole lot of challenges and friction when you walk through this world. Once the friction happens within your body then you become completely debilitated, which is something most human beings are experiencing today. This is like "you" trying to run the car without the oil in it.
Everything is stressful, everything makes ugly noises within.
If peace is to happen human beings need to know it within themselves.